1. Privacy of Personal Information
a. Purpose of Personal Information collected
Personal Information that you provide to us voluntarily will be processed for the following purpose ("Purposes")
- To complete transactions with you, manage and verify your membership of our customer loyalty scheme where applicable;
- To direct market to you;
- To understand and analyse your needs and preferences;
- To develop, enhance, market and provide products and services to meet your needs;
- To enable you to participate in promotions and contests;
- To process exchanges or product returns;
- To send you updates on products, news and event updates, rewards and promotions, special privileges and initiatives of the Utusan Group, our partners and advertisers;
- To share with you information in furtherance of the Utusan Group's business relationship with you and in connection with the Utusan Group's products and services;
- To improve our services; and, to respond to requests or complaints;
- To manage, verify and complete transactions and contracts with you in regards to the Utusan Group's business relationship with you.
Although the precise details of the Personal Information collected will vary according to the specific purpose (such as contests, forums, surveys etc) whether via online or otherwise, we on normal accounts would collect the following Personal Information from or in relation to you:
- Company Name (if any);
- Designation/Position (if any);
- Phone number(s);
- Fax (if any);
- Date of birth;
- Email address;
- Identity card number or passport number
- Phone number(s);
b. Storage and Retention of Personal Data
Your Personal Information shall be stored either in hard copies in our offices or in servers located in Malaysia and will be operated and/or used either by us or our service providers.
Any Personal Information supplied by you will be retained by our organisation as long as necessary for the fulfillment of the purposes stated in (1a) above or as required to satisfy legal regulatory, accounting requirements or to protect our interests.
The Utusan Group seeks to use your Personal Information only for the puspose of legitimate interests and with your consent.
For subscribers, it is a condition of acceptance to the collection, collation, use and/or disclosure of all the Personal Information by us for the purposes of you subscribing to the package. By subscribing, you signify your agreement.
For other individuals, we may gather your inforamtion during member registrations and business activities. It will only be used for legitimate interests.
For business associates/partners, it is a condition of acceptance to the collection, collation, use and/or disclosure of all the Personal Information by us for the purposes of you in business contracts or transactions.
We only keep Personal Information for as long as is necessary to satisfy the specified Purposes for which it was collected. We retain Personal Information in accordance with our own guidelines, procedures and principles and in line with applicable legislation.
We may disclose your Personal Information to a vendor (often referred to as the data processor). "Vendor" in relation to Personal Information means any person or entity (other than an employee of the Utusan Group) who processes the Personal Information on behalf of us. "Processing", in relation to Personal Information means for example obtaining, recording, holding or using the Personal Information in carrying out any operation or set of operations on the Personal Information including organisation, compilation, retrieval disclosure of the Personal Information for verification purposes. These Vendor(s) will treat your Personal Information as confidential, in accordance with all applicable Data Protection legislation and will process such Personal Information only for the purposes and within the terms set out therein.
We may disclose your Personal Information if we are required to do so by law or requirement of a competent authority.
In addition to the above, we may, from time to time work on specific initiatives with carefully selected third party companies/organisations (outside of the Utusan Group) to share opportunities with you. If this opportunity should arise, we will inform you at the time of such initiatives that, if you decide to submit any Personal Information, it will be shared with those selected companies/organisations and we will only do so with your prior consent.
Opt in: We at the Utusan Group will not use your Personal Information for a purpose that has not previously been specified, unless we have previously obtained your consent or unless such purpose is required by law.
Consent to provide personal information is not a condition for our selling a product to you, unless the information requested is required to fulfill an explicitly specified and legitimate purpose.
Unsubscribe: At any time, you can withdraw your consent to our collection, use or disclosure (generally processing) of your Personal Information by calling our Customer Service as shown in section 4 of this Policy.
If you have previously opted in to receiving commercial communications from us, while also becoming a member of our Utusan Online, should your membership to such scheme comes to an end for whatever reason, we will not take it as an implication for an automatic request to unsubscribe, and we will assume that we continue to have your consent, unless you specifically unsubscribe.
3. ACCURACY of information
You are responsible for informing us about changes to your Personal Information and for ensuring that such information is accurate and current.
4. CUSTOMER SERVICE
Please contact us if you have any queries.
Monday - Friday (9am to 5.30pm), excluding public holidays
In the event of any inconsistency between the English and Bahasa Malaysia version of this Policy, the English version shall prevail.
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